Compliments and complaints
Last updated 5 November 2026
We want to hear when we get things right and when we do not. Feedback helps us improve.
1. Tell us
Contact us first. Call 0427 143 029 or email contact@thelendinglab.com.au with your name, contact details and what went wrong. We will acknowledge your complaint within one business day where we can, and aim to resolve it within 30 days.
2. Our credit licensee
If you are not satisfied with our response, you can ask our credit licensee (Australian Credit Licence 387856) to review it under its internal dispute resolution process. We will give you their contact details on request and in our credit guide.
3. AFCA
If your complaint is not resolved within 30 days, or you are unhappy with the outcome, you can contact the Australian Financial Complaints Authority. AFCA is free and independent.
- Website: afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: GPO Box 3, Melbourne VIC 3001
Privacy complaints
You can also contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.